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FAQ + CONTACT US

  • Our carriers are made from high-quality, silk-like 100% nylon, for durability and comfort.

  • Please follow the specific care instructions provided at the "Learn More" page and the instruction provided on the SUSU small pet carrier tag, for best results.

  • We accept returns within 30 days of purchase. For details, refer to Amazon’s Return Policy.

  • Yes, once your order is shipped, you will will be able to track your order on Amazon.

  • Once your order is shipped, you can track your order on AMAZON.

  • Availability can vary, so please check the specific product page on Amazon for shipping options.

  • Once your order is shipped, you can track your order on AMAZON.

  • Cancellations are subject to Amazon's order processing timelines and policies.

  • Please check with your Air Line and TSA for the most updated information.

Contact Us

Got Questions?

We're here to help!
Whether you need more information about our products, assistance with your order, or just want to share your feedback, feel free to reach out to us.

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